Course Content

  • 1

    Welcome To Smarter Everyday Negotiating!

  • 2

    Skill #1: Break Destructive Conversation Patterns

    • What Cousin Dickie sees / What can you see?

    • Parent, Adult or Child Stance: The Basics

    • Which Stance are Alex and Rick in? Video

    • Which Stance are Alex and Rick in? Quiz

    • Which Stance are Ariele and Siggy in? Video

    • Which Stance are Ariele and Siggy in? Quiz

    • Identify Parent / Adult / Child Stances In Your Own Conversations

    • Try These Two (Slightly Risky) Exercises - To Deepen Your Understanding

    • Quick Survey: Your Thoughts About Trying The "That's unacceptable" and "Why are you picking on me?" exercises

    • Identify When People Are In Parent, Adult or Child: Typical Sayings pdf

    • Summary: Skill #1 - Break Destructive Conversation Patterns

  • 3

    Skill #2: Use Active Listening: Manage Conflict, Increase Engagement and Creativity

    • Understanding, Using Active Listening

    • Prepare To Do A "Where's Active Listening?" Hunt: Active Listening's 2 Basic Tasks

    • Video Clip: The "Where's Active Listening?" hunt

    • Quiz: What Were Arielle's 2 Active Listening lines?

    • Arielle and Siggy: Unedited Version

    • Quiz: What Did You Learn From The Arielle-Siggy Unedited Video About Using Active Listening?

    • Quiz: Which of these are Active Listening lines?

    • Active Listening Outcomes and Cautions

    • When To Use Active Listening
  • 4

    Skill #3: Use I-Messages To Speak So Others Listen

    • In This Chapter, On Using I-Messages, You'll Learn .....

    • What should Alex say next? Video

    • What should Alex say next? Quiz

    • What Alex said, with Rick's response and comments

    • Notice 3 Things Alex's I-Message Accomplished

    • All In For I-Message Drill

    • What did you notice about Arielle's responses to the I-Messages? 3 Questions

    • What Alex, Rick, Siggy and Arielle noticed about the I-Messages' impacts / The Meaning of "Adult"

    • Identify which of these are I-Messages - Quiz

    • Start Using I-Messages

    • Avoid These Three I-Message Mistakes

    • I-Messages Summary
  • 5

    Skill #4: Use Optimal Problem-Solving To Achieve 1+1=3 Results

    • Optimal Problem Solving Introduction

    • What should Ariele say next - #1? Video?

    • What should Ariele say next #1 - Quiz

    • What should Arielle say next - # 2? - - Video

    • What should Arielle say next #2 - Quiz

    • 1+1=3 Success, With Instruction

    • Skill #4 Summary: Optimal Problem-Solving Key Points

    • Optimal Problem Solving Key Points

    • How To Start Using Optimal Problem Solving Skills
  • 6

    Next Steps: Use and Advance Your Learning

    • Plan The Next Steps For Your Learning

    • Assess Your Learning So Far

    • Alex, Siggy, Arielle and Rick Advise You On How To Use What You've Learned

    • Survey: Destructive Conversation Habits I Want To Break

    • Survey: Productive Conversation Habits I Want To Develop

    • Conversations Humor and Books

    • Plan Effectively To Use What You Learned: Specificity

    • The Secret Formula For All Conversations

    • Some Things To Keep In Mind / Enjoy!
  • 7

    Thank You's, About Bill Ronco, and Our Live Programs

    • Thank You's

    • About Bill Ronco

    • Interested In Our Live Consulting and Training? 3 Options